Keep Track of Your Shipment

Although the vast majority of our parcels arrive without a hitch, in the event of a product discrepancy, our refund protocol is aimed at maintaining customer satisfaction by ensuring either the receipt of the intended drug or a full refund.

Check Shipment Status: Enter Your Order Number

To track your order, enter your order number and email address:

To track your order, please enter the tracking number you received in the shipping confirmation email

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Common Order Tracking Challenges

  • When Will I See Tracking Updates for My Shipment?

    Please note that the tracking information for your order may not appear immediately in the tracking system until the package reaches Oz. As a result, you may receive notifications such as "Tracking Information Not Found", "Pending Shipment" or "Unknown". Please allow a window of 5 to 7 working days after you receive your shipment confirmation email to monitor your parcel's progress. You can expect to receive a tracking notification via email as soon as your tracking number becomes active. For accurate tracking within Oz, we recommend using local postal services such as Australia Post Tracking. You can also conveniently track all your deliveries through platforms such as 17Track.

  • Is a Signature Required on Receipt of My Parcel?

    Most of our deliveries don't require a signature on the receipt. Of course, we'll make sure that your parcel is delivered safely. Our priority is to get it to your doorstep or letterbox without any inconvenience. However, shipments sent via Emirates Post from Dubai (RRxxxxxxxxxAE) may require a signature. If you're not available at the time of delivery, don't worry! You can collect your package from the specified post office within 5 days of receiving notification of your package. If you don't claim it within 5 days, the package will be returned to the sender.

  • When Will My Order Arrive?

    We apologise for not being able to give you an Estimated Time of Arrival (ETA). International delivery times are subject to variability and factors beyond our control, including customs delays and air cargo schedules. Here's a rough breakdown: International shipping usually takes 7–12 working days, with customs clearance adding 2–3 days (although it can extend up to 2 weeks). Domestic orders are usually received within 3–4 working days, with an extra 24–72 hours for order processing and dispatch.

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How Can I Monitor My Order’s Progress?

At ModafinilAU, we place great emphasis on ensuring that your parcels move smoothly through the postal system, rather than simply aiming for speedy delivery. A parcel that travels smoothly, without the need for reshipment, will often reach you quicker than one that travels through the postal network but is held up at customs. To facilitate effective tracking, we work with several small carriers. The ideal tracking method for your parcel depends on the carrier you choose.

Your order was shipped via India Post (LPxxxxxxxxxIN). The best place to track your shipment is directly on the USPS Tracking or Australia Post website after 10-14 days since your item was shipped.

Additionally, you can track all of your shipments at 17Track.

If we’ve sent your package via Emirates Post (RRxxxxxxxxxAE), you can keep track of its progress by checking the 17Track website. If it’s been 10–14 days since shipment and your package has arrived in Oz, check the Australia Post website for accurate tracking information.

Your order was shipped via Sweden Post (LExxxxxxxxxSE). The best place to track your shipment is directly on the this specialized website.

It will appear on the USPS website only when it arrives in the US (after a minimum of 7-10 business days).

Packages shipped via Sweden Post pass through US customs easily. However, they may not have real-time tracking updates.

The standard route for this shipping option is from Singapore to the US via a sorting hub in Sweden.

Additionally, you can track all of your shipments at 17Track.

We’re pleased to inform you that your order has been sent via EMS India Post (EAxxxxxxxxxIN). You can track its progress by visiting the India Post website. If it has been 10–14 days since shipment and the package is in your country, please visit your local postal service’s website for accurate tracking updates. For comprehensive tracking of all your shipments, use 17Track.

We’ve sent your package via India Post (RMxxxxxxxxxIN). You can track its progress by checking the Royal Mail website 10–14 days after it was sent. For a complete overview of your deliveries, explore the features offered by 17Track.

Your package has been sent by Royal Mail. To keep up-to-date with the whereabouts of your parcel, we recommend that you visit the Royal Mail website within 1–2 days of dispatch.

Your package has been sent by USPS Priority Mail or Priority Mail Express. To track its progress, simply visit the USPS Tracking page. The tracking ID is usually 22 digits, although it may vary depending on the used service.

For the latest tracking information, it’s best to check your government postal service’s website. Another option is to track all your shipments through 17Track.

Your package was sent via Singapore Post (LPxxxxxxxxxSG). To keep track of your parcel, we recommend that you regularly check the Singapore Post website for the latest tracking updates. If it’s been 10 to 14 days since shipment and your package has reached your region, please visit the official website of your national postal service for more detailed tracking information. You can also easily track multiple shipments with 17Track.

We are pleased to inform you that your order has been shipped via Bpost International (LDxxxxxxxxxBE). To track your parcel, we recommend that you visit the Bpost website 10 days after the date of dispatch. Please note that tracking information will only be available on your national postal service’s website once the package has arrived in your country, which usually takes up to 14 days. Packages shipped via Belgium Post International usually clear customs without problems, but real-time tracking updates may not be available. For your convenience, you can also track all your shipments on 17Track.

Your package has been shipped via Swiss Post (LPxxxxxxxxxCH). To track its progress, we recommend you visit the Swiss Post website. If it’s been 10–14 days since dispatch and it’s arrived in your region, you should check with your national postal service’s website for detailed tracking information. You can also conveniently track all your packages with 17Track.

Your package has been sent via French Post (LKxxxxxxxxxFR), and we strongly recommend that you track your package efficiently by visiting the Asendia website directly. Please note that tracking details may not be available on the Australia Post website until your package enters Oz. While Asendia deliveries are usually processed smoothly through customs, please note that real-time tracking updates may be limited. For your convenience, you can track all your deliveries via 17Track.

To get the latest tracking updates, enter your tracking number, click the Track button, and select one of the options below.

Frequently Asked Questions

The timeframe for receiving your tracking information may vary depending on our stock availability, rigorous quality checks, your preferred shipping method or your location. You can generally expect to receive your tracking details within 12 hours to 2 working days.

ModafinilAU offers worldwide delivery for our generic “smart drugs”. Your order may be shipped from different warehouses, which will affect the delivery timeframe depending on your location.

Domestic delivery times within Oz can vary depending on your location. You can typically expect delivery to take approx. 3 to 4 working days. Orders are processed and dispatched within 12 hours of payment being received, with an additional 24 to 72 hours for delivery. Urban areas tend to have faster delivery times than rural areas.

Shipments from Singapore, Dubai or India usually arrive within 2–3 weeks, with urban areas receiving them faster than rural areas, which can take up to 5 weeks. Delivery times depend on factors such as customs delays and unpredictable cargo flight schedules. Typically, international shipping takes 7–12 working days, with customs clearance taking 2–3 days and local transit taking 2–5 days. To ensure customer satisfaction, we promise to deliver every order within 30 working days.

Upon placing your order, you can anticipate receiving your tracking number promptly, though it may not be immediately available online. Asendia and India Post shipments may not be fully tracked but usually clear customs smoothly. Tracking information for AU domestic orders is usually available within 24 to 72 business hours, although there may be delays in tracking updates as postal services refine their procedures. Wait 5 to 7 business days after receiving your tracking number before attempting to track your shipment. For more comprehensive tracking, use the Australia Post Tracking tool or platforms such as 17Track. Customs clearance typically lasts 2–3 days but may extend up to 14 days in case of delays. If you encounter any issues, please don’t hesitate to submit a support ticket for assistance.

Confidentiality is of the utmost importance to us, especially when it comes to packaging. Your order will be discreetly packaged to ensure that neither the contents nor the price of your order will be revealed, protecting your privacy.

No signature is normally required for our parcels, as we prioritise contactless delivery. We’ll leave your parcel securely at your door or in your letterbox. However, parcels with an “EA” suffix (RRxxxxxxxxxAE) do require a signature. If no one is home to receive the package, it will be available for collection at your local post office on the next working day.

Don’t worry! Simply contact our customer support agents to enquire about the status of your order, and we can arrange a prompt reshipment or refund, whichever you prefer.

Total Privacy Assurance

At ModafinilAU, we understand the importance of confidentiality and privacy when it comes to our business. That's why we make sure that all Modafinil orders are dispatched quickly in discreet packaging, such as plain boxes or padded envelopes, without any markings that could identify the contents inside. We are required by law to include a customs declaration with each parcel, but we prioritise your privacy by labelling all declarations as health supplements. In the unlikely event that your parcel encounters any customs issues, rest assured that we will arrange a free reshipment for you. With our commitment to privacy and customer satisfaction, you can trust ModafinilAU to provide a safe and secure service for all your nootropic needs.

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Welcome to the ModafinilAU Order Tracking page. Here, you can stay informed about the progress of your shipment at all times. If you encounter any problems, don’t worry – we’re here for you. Send us a message, and we will provide you with all the help you need.

When Will I Get a Tracking Number for My Package?

Generally, you should receive your tracking number about 1 hour after your order has been marked complete.

Note that you may not be able to begin tracking your parcel as soon as you get the tracking number. This is because all order tracking info usually becomes active only after the parcel has arrived in your destination country. Until then, you may get prompts such as “Tracking details not found” or “Tracking number does not exist” wherever you key in your tracking number to check the status of your parcel.

It is worth noting that some shipping options are not fully trackable. For example, packages shipped via India Post and Asendia are not fully trackable. However, these sorts of packages typically go through customs the fastest and hassle-free, as they’re rarely seriously scrutinized.

If You Have a Shipping Issue…

If you have a shipping issue, don’t worry – we’re here to help. Simply send us an email detailing the problems you’re facing, and we will help assist you. When contacting our support team, be sure to include your order number and a detailed explanation about the issue you’re experiencing. Your order number will help us locate your order quickly, determine the problem, and solve it quickly.

If you have a tracking number, follow your parcel every step of the way so you’ll be able to tell what point your parcel is being delayed. The more information you provide us with, the faster we will be able to resolve your shipping issue.

We have a refund policy, so if your parcel has gone missing or gotten stuck in transit, we will either reship it for free or provide you with a full refund.

Tracking Number Doesn’t Exist

While most of our shipments go smoothly, it’s possible to encounter problems. If you find yourself in a situation where you get the prompt “Tracking doesn’t exist” whenever you try to pull up your tracking information, you may be facing some technical glitches or personal errors. Here are some reasons why you may be experiencing that issue:

  • Typos in the tracking number: It’s easy to make mistakes while typing your tracking number. Cross-check every single digit to ensure there are no typos. The “Tracking number doesn’t exist” prompt typically pops when an incorrect tracking number is keyed in. Tracking systems rely on order number tracking, so you have to get the numbers right;
  • Technical glitches: The error prompt doesn’t always mean you did something wrong; sometimes, it could be a technical glitch. If that’s the case, it’ll be resolved by the courier service’s IT team;
  • Customs clearance: If your parcel is being delivered from overseas and your tracking information doesn’t pop up wherever you check, it could be that the parcel is going through customs check. If that’s the case, you can rest assured it will show in the tracking system right after the parcel clears customers;
  • Courier service update: Sometimes courier services delay parcels. When this happens, it could stop the parcel from showing up in the tracking system. If that is the case, consider waiting anywhere from a few hours to 1 business day. The issue usually gets resolved within that time.

Note that there may be other reasons why you’re getting the “Tracking number doesn’t exist” prompt. If you can’t find what the issue is, send us a message, and we will troubleshoot the problem and help you out.

Failed Delivery Attempt

There are several reasons why you may get notified with a “Failed delivery attempt” prompt. However, one of the most common is if you are not available at the delivery address you specified when the parcel arrives. If you missed a delivery attempt, here’s what you can do to get your package:

  • pick up in person: If the package has been returned to a local facility, put a call through to confirm if you can visit for a pickup. If you get the green light, be sure to carry a valid ID card as you will be asked for proof of identity;
  • reschedule delivery: If the prompt shows that you can reschedule the delivery, then, by all means, do so. You can arrange to have the parcel redelivered at any time of your choosing;
  • check delivery notice: Courier service agents often leave a note specifying how the owner may get their parcel if they weren’t available when it was delivered. The note typically contains instructions on how to either reschedule the delivery or visit the courier office for pickup;
  • contact customer support: If you have questions regarding the nature of your failed delivery attempt, contact customer support so they can help you out.

A failed delivery attempt is one of the most common delivery problems. It may be due to providing a wrong or incomplete delivery address. If you’ve experienced it once, chances are that it may reoccur unless you update your delivery information. Always double-check your address before placing any order.

The List Doesn’t Include a Complete Order

Normally, your tracking information should contain a list of all the products you ordered and in their respective quantities too. However, sometimes you may find that some items are missing from the list. This is usually due to reasons having to do with fragmented shipments, long processing time, shipment updates, and inventory availability.

Fragmented shipments: Sometimes, when ordering multiple products, they may get shipped in batches due to their availability or for logistic reasons. In such cases, the packages processed first tend to show up on the list, while others may pop up at a later time as the list gets updated.

Processing time: When you buy several products, it may take the courier service agents some time to process all of them. However, as they process the packages one after the order and update their systems in that order, you will also find them as such if you check your tracking information a little too early. Given enough time, all the parcels will be processed and updated, appearing on the list.

Inventory availability: Sometimes, all the products you order may not be available; they may be awaiting restocking. In such cases, the available products might get processed and shipped while the others are processed as they arrive. This will ordinarily result in some items missing from the order tracking list.

In most cases, time is all that’s needed to resolve the issue of lists not including the entire order. If you don’t find all the products you ordered on your tracking list, give it time, and they’ll be added once the tracking system is updated.

How to Track a Parcel Without a Tracking Number

To track shipment, you need the tracking number ModafinilAU sends to your email after confirming your payment. The number provides our tracking tool with details of your orders. It also carries information on the quantity of each product you purchased, the shipping path the product is meant to follow, what shipment points they’ve crossed, and those they’re yet to. If you do not receive a tracking number even after receiving an email confirming your payment, contact our support team, and we’ll provide you with all the help you need.

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