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Reshipment & Refund

Your satisfaction is our top priority. With our 30-day full refund guarantee, you can shop with confidence. If your order doesn’t meet your expectations, simply contact us, and we’ll make it right.

Ensuring Your Satisfaction Is Our Primary Focus

  • Faced with a Delayed or Missing Shipment? We’ll Resend at No Cost

    If your package disappears or is held in customs for more than 14 days, you can rest easy with our 100% Delivery Guarantee and Reshipment Policy. You'll have the choice of a full refund or a new delivery of your original order. Simply contact our exceptional customer service team to report the non-arrival of your order. We'll immediately track your parcel, and if the postal service cannot resolve the non-delivery, we'll promptly send a replacement to your address or refund you, whichever you prefer. We prioritise customer satisfaction.

  • Try Risk-Free: 30-Day Refund Guarantee

    If your order doesn't reach you within 30 days, or you're not completely satisfied with your purchased drugs, don't worry – our 100% satisfaction guarantee covers you. Just remember that if you give us an incorrect delivery address or if your order remains uncollected after a failed delivery attempt, we can only arrange for it to be reshipped; no refunds will be given. It's important to ensure that your delivery details are correct and that you are available to receive your order to avoid any problems. Refunds usually require 2 to 5 working days for processing, although in some cases, the process may extend to 2 weeks.

  • How Do I Cancel My Order?

    There's no need to cancel if payment hasn't been received, as we only process orders with confirmed payments. If your payment fails, simply place another order with your chosen items and payment option. In addition, you can cancel your order within 2 hours of placing it even after the payment has been confirmed. Just contact our shopper support team with your order number and the reason for cancellation to ensure it's stopped before it's dispatched.

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Submitting a Ticket: What's the Process?

When you contact our customer service representatives, make sure you've got your order and tracking number ready. These details are essential for us to deal with your enquiry effectively. By providing this information, our support team can efficiently identify your order, track your parcel and resolve any issues you may have.

Max Response Time
24 hours on business days
48 hours on weekends
Average Response Time
6 hours on business days
12 hours on weekends
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Useful Resources

For the latest and most comprehensive tracking details, please visit your local postal service’s website:

Noteworthy Reminder: Your recent purchase from ModafinilAU will appear on your credit card statement under a different merchant name; it won’t show up as ModafinilAU. Please keep this in mind to avoid unexpected chargebacks. If you initiate a chargeback against our online pharmacy, you’ll be permanently banned from future purchases. NOTE: Under Australian law, it is deemed fraudulent to request a chargeback from your credit card provider or bank without initially contacting us to adhere to appropriate refund protocols.

These services are facilitated by our Asian and European payment solution partners. As these payment processing gateways are located outside of Oz, there may be an additional 3–5% charge due to our payment processor billing in a foreign currency such as EUR or CNY. Neither ModafinilAU nor the payment processing company will profit from these fees. Finally, due to our preference for Bitcoin, we offer a 20% discount on all cryptocurrency transactions.

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Today only! Twenty free pills with every order

Yes, we give away ModaXL and ArmodaXL samples as a sign of trust, reliability and quality of our bestsellers. Both domestic and international orders placed today will receive a total of twenty free samples. One day only.


Purchase 300 Modvigil tablets for A$0.99 each and get free shipping along with free samples.

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