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FAQ on Store Credit

There are occasions when it may not be possible to issue a cash refund for your order, especially if payments were made using PayPal. However, if you experience problems with your Modafinil order and a cash refund isn’t possible, we have an alternative solution for you – store credit that lasts indefinitely.

Don’t Worry, Your Account Balance Won’t Expire

  • Start by Logging In to Your Account

    Before utilising your store credit at the checkout, ensure that you are logged in to your account with your registered email address. If you're having difficulty signing in, you can easily reset your password and regain access to your account. Need help resetting your password? Get in touch with our customer support team, and we'll provide you with a link to reset it.

  • Keep an Eye on Your Wallet Balance

    Your ModafinilAU store credit will be added to your account, available for future purchases. It can be stacked with existing promotions to get discounts on your next purchase. Once allocated, your account balance will be seamlessly deducted from your next transaction, with no manual intervention required. To check your balance, simply log in to your ModafinilAU account and visit the "My Wallet" tab where your available funds are waiting to enhance your next shopping experience.

  • Never Expiring Store Credit: Automatically Used at Checkout

    Rest assured that your store credit will never expire at our online pharmacy and is automatically applied when you make a purchase. If your order exceeds your funds, you'll simply pay the difference. On the other hand, if your order amount is less than your balance, the remaining funds will stay in your ModafinilAU account, ready for your next shopping spree whenever you decide. Your funds are protected and always available.

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Frequently Asked Questions

If a cash refund cannot be processed, we’ll provide a full store credit to your account, including delivery costs. You will receive a confirmation email informing you of the credit that has been added to your store account. When you are ready to make a new “smart drug” purchase, your funds will be available to you. At checkout, your balance will be automatically deducted. If the total amount of your order exceeds the balance, you will be charged the difference. Conversely, if your order total falls below your store credit, the remaining balance will stay in your ModafinilAU account.

If you don’t have enough funds to cover the full cost of your purchase, you can still proceed with your order. In cases where your purchase exceeds your available balance, you will only be charged the difference.

Of course, you can use part of your store balance. For example, if the total cost of your order is A$60 and your account balance is A$180, your remaining balance will be A$120.

To use your funds, you should have an account with us and remain logged in while you’re completing your order.

Keep track of your store balance through your Wallet. Log in to your account, go to the “Wallet” tab and click on the “Wallet” link to access your available funds.

To deduct funds from your account when making a purchase, simply follow these steps:

  • Log in to your account.
  • Add your desired “smart drugs” to the Cart and proceed to Checkout.
  • Upon checkout, you’ll find a Wallet payment method displaying your available store balance.
  • Choose the Wallet payment option to utilise your funds.
  • Complete the checkout process to complete your order and enjoy the benefits of your store credit.

You have the freedom to choose not to use your funds and keep them for future transactions. At checkout, you’re free to select your preferred payment method, including your Wallet, which securely holds your funds.

If you have any questions about withdrawing funds from your wallet, requesting a refund or encountering a non-delivery situation, please do not hesitate to contact our expert customer support agents. Our commitment to a 100% satisfaction guarantee ensures that our customers receive the support they deserve.

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